ORDERING
The actual ordering process was as easy as ordering toilet paper from Amazon. Add two sofas to cart. Check out. Boom. Confirmation e-mail sent.
Things we considered before purchasing were a little more time consuming than a toilet paper purchase. Here's some factors to consider:
Reviews: Although the price was right on these stylish sofas, what is the quality actually like? Are they less expensive for a reason? Yes, I understand that they cut out the middle man but is that actually just a cover up? I Googled "Sven sofa reviews" and that search is lacking. I turned to the lovely Instagram. I browsed Article's tagged photos and also searched #ourarticle. I found some Instagrammers (preferably ones that paid for them with their own dollars) that already owned the sofas to answer my quality questions. All had raving reviews.
Size: Will two giant couches fit in our living room? Should we go with the love seat size? To answer this, we mapped out the living room with painter's tape. The tape made it easy to see the footprint of the sofas. We also considered the height beings our floor plan is very open. We compared the listed height to the height of our previous sofas. (Each sofa fits 3 people comfortably!)
Fabric: We live in our living room. This isn't just a pretty place to look at. We drive toy cars here. The dog sleeps here. We eat ice cream while watching Netflix here. These couches will be loved. The Article website states dry clean only. Will that work for us? Fabric choice was my largest gamble in this whole decision. (More below in Maintenance!)
SHIPPING
Our estimated shipping date was 3-4 weeks. Ours took closer to 8 weeks. Article had a two week delay out of their warehouse. They e-mailed me about the delay and also provided a credit for future purchases. A week after the expected two week delay, I still hadn't heard anything. I contacted Article and they quickly discovered the sofas were sitting in the local contracted delivery company's warehouse. The contracted company had failed to contact us. Article handled the whole issue quickly and the couches were delivered a few days after that. The delay wasn't an issue for us. My brother was taking our old couches and he didn't need them for another month. I was honestly impressed at Article's customer service during the process. I assumed they would make me call the local company but they handled everything and were very apologetic. I would keep the possibility for delays in mind if you're needing your furniture right away. (Honestly this is something you'll more than likely have to deal with when ordering any furniture that doesn't come from the show room floor. I think every piece of furniture I've ever ordered had a delay in arrival. Maybe I just have bad shipping luck?)
